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FAQsDo you want my charger and other accessories?No we don’t accept your wall charger, car charger, or any other accessories that you have for your cell phone. Does iBuyPhones guarantee the quoted value of my cell phone?As long as the phone works, you will receive the quoted cash value. However, we do inspect every cell phone, and values may be adjusted if we receive your cell phone in very bad condition. How do I erase all the data from my cell phone?Most cell phone models allow you to erase all the data and reset it to the factory settings. Refer to your owner's manual or the manufacturer's website for instructions. Also, make sure to remove any user locks from your cell phone, or set the password to 0000. Do I need to cancel my service or deactivate my cell phone?YES! All Sprint, Verizon, Alltel, US Cellular, Cellular One, metroPCS, and NTelos cell phones and all other CDMA cell phones that DO NOT use a SIM card MUST BE RELEASED AND HAVE A ZERO ACCOUNT BALANCE. Credits issued may be reduced to 0 for phones from CDMA carriers that have not been released or carry an unpaid balance. How do I find my cell phone's IMEI/ESN number?Most cell phones have the IMEI or ESN number located on the sticker underneath the battery. If your cell phone is GSM (most Cingular and T-Mobile phones) you can also press the following keys one by one: * # 0 6 #. As you press the last #, your phone's IMEI number will appear on the screen. How can I tell if my cell phone has been water damaged?Most cell phones have a water damage sticker underneath the battery. If the sticker is a red dot that has "bled" beneath your battery it is an indication that it has come in contact with moisture or water. Who pays for shipping?We do! Once you have determined the value of your cell phone and accepted the credit offered, we will ship you a box through USPS. There is NO cost for you to send us your cell phone! How do I know what cell phone model I have?If the model number is not visible on the front it can usually be found on a sticker underneath the cell phone's battery. When are checks sent?You will be notified via email when your cell phones are received, and again when we mail the check. What do you do with my cell phone?If your cell phone is in working condition or can be repaired, we make sure it goes to a place where it can be reused. If your cell phone is broken beyond repair, we recycle it using the most environmentally friendly methods currently available. Do you accept broken or damaged cell phones?Some broken or damaged cell phones still have enough value for us to pay you for them. If not, we will gladly accept them for recycling. What model cell phones do you accept?We accept ANY phone from ANY carrier in ANY condition! What if my cell phone isn't listed?Please send an email to info@ibuyphones.com. Make sure to include the manufacturer and model of the cell phone. We will add it to our system and notify you by email when it has been added so you can sell it! Can I get my cell phone back once I send it to ibuyphones.com?Unfortunately, once you send us your phone, we are unable to send it back to you unless you pay for the return shipping. Can I trade in more than one cell phone?There is no limit to the number of cell phones you can sell. |